Refund & Return Policy

Last Updated: February 2026

1. Custom Products Policy

Because our phone cases are custom-made with your unique designs, we cannot accept returns or offer refunds for change of mind or user errors (e.g., selecting the wrong phone model or uploading low-resolution images).

2. Damaged or Defective Items

If your order arrives damaged or with a manufacturing defect, please contact us within 14 days of receipt with photos of the issue. We will gladly send a replacement at no extra cost.

3. Refund Process

In rare cases where a refund is approved, it will be processed back to your original payment method within 5-10 business days.

4. Contact Us

For any issues with your order, please email our support team with your order number.